Life Changes

Let me start of by saying that I could never have foreseen this to come in my near future.  But then again, if I had known what was in store for me,  I doubt I would have chosen this path.  Instead, I have walked the path and have been...
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A Case Against Outsourced Call Centers

Those of you who know me, know that for well over 14 years, I worked in a call center in various positions.  From basic order entry, telemarketing, customer service, supervisory, claims information specialist, to technical support operator, I have do...
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